A Review of Self-Service Technology, SERVQUAL and Restaurant Table Management using Queuing Theory

Abstract

Customer dissatisfaction in restaurants may be caused by prolonged wait times. We have analysed a wide range of publications to decrease waiting times. The ability of self-service technology to shorten client wait times has been seen as a significant perk. Therefore, the goal of this study was to judge the circumstances in which the use of self-service technology in a service provided procedure could decrease actual waiting times and raise service standards. Numerous researchers have conducted a great deal of research. An effort has been made to review literature and academic articles in this manuscript. I'll also try to describe SERVQUAL, self-service technology, and restaurant table management.