Enhancing Automation in Salesforce Community Cloud: The Role of Login Flows and Their Use Cases

Abstract

Salesforce Community Cloud encompasses amazing levels of interactions between different brands with external users, e.g. customers, suppliers, field agents, employees, and more. The higher the number of interactions, the more we need automatic processes to make the experience both fast and pleasant. One of the relatively obscure but still powerful options for automation in this eco-system is called login flows. In this paper, I will explain how login flows work, as well as provide a few real-world use cases together with the pros of utilizing them in Salesforce environment.