Robotic Process Automation (RPA) in Healthcare: Transforming Revenue Cycle Operations

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Ritesh Chaturvedi, Saloni Sharma

Abstract

Healthcare revenue cycle management has no doubt been revolutionized by Robotic Process Automation (RPA) in a way that has seen unnecessary clutter in the organization’s work interface being done away with; this therefore means that healthcare institutions benefit both in terms of speed and finance. In this paper, the focus is placed on the analysis of the consequences that RPA produces in the context of the revenue cycle, the literature concerning its efficiency, financial results, and issues. Techniques used include secondary analysis of qualitative data whereby trends referring to themes are accentuated.
Based on the findings, significant gains in terms of performance, cost reduction and making of revenues have been realized. However, there are disadvantages mentioned – for example, it may not be fully compatible with other commonly used systems and programs and there are issues with securing the data provided. This paper also provides the finding of the future of RPA in healthcare that notes that RPA has the possibility of developing with the support of AI as well as machine learning.

Article Details

How to Cite
Ritesh Chaturvedi. (2023). Robotic Process Automation (RPA) in Healthcare: Transforming Revenue Cycle Operations. International Journal on Recent and Innovation Trends in Computing and Communication, 11(6), 652–658. Retrieved from https://www.ijritcc.org/index.php/ijritcc/article/view/11045
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