M. CHANDRASEKARAN. Service Quality and Its Influence on Customer Satisfaction: A Study of Selected Service Firms in Tirunelveli District. International Journal on Recent and Innovation Trends in Computing and Communication, [S. l.], v. 11, n. 11, p. 2001–2004, 2023. Disponível em: https://www.ijritcc.org/index.php/ijritcc/article/view/11858. Acesso em: 31 jan. 2026.