N. ANANDHAPRIYA. Using NLP for Automating and Improving Customer Service Interactions Through Chatbots and Virtual Assistants. International Journal on Recent and Innovation Trends in Computing and Communication, [S. l.], v. 10, n. 7, p. 124–129, 2022. Disponível em: https://www.ijritcc.org/index.php/ijritcc/article/view/11064. Acesso em: 31 jan. 2026.